We understand that the key to our success is a happy and satisfied customer. This is why we focus on delivering a simple to use yet exciting shopping experience. In order to make your shopping experience fuss-free and enjoyable, kindly read through the following terms prior to making your pur

Dontlookdown Official webstore ( encourages you to read our Terms and Conditions before placing your order.



Signing up will not only make your shopping experience faster, you will also be able to get our latest updates that you would not want to miss. Be sure to give us your most current and accurate information to us. Don't worry, your information will be kept privately. 

Enjoy the benefits as a member! Such as: saving your address so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order. Of course, your information will be kept privately.



You can order any of our products as long as they are still available. Products in high demand may be sold out really quick, so please note that adding items to your shopping bag, does not mean the items are reserved for you - you will have to check out properly to make sure you purchase the product.

Once you have checked out, you may not add more items to your shopping bag. We cannot modify/add products for you; you will have to make a new order again if you do not want to pay double shipping fees.

*Reservations for any of our products are not permitted.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.



Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.

Customers purchasing from outside Indonesia may pay your order via Bank Transfer in Indonesian Rupiahs. However, we suggest customers from overseas to pay in US$ via PayPal or through Western Union Payment  if possible.

We have our own “fluctuate” based currencies rate for US$ and customers have no rights to change the currency exchange. Any custom and tax costs will be invoiced to you directly from the shipping company.



We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear differently.



Payment can be made via Bank Transfer (VIA BCA ONLY) , Paypal (US DOLLAR ONLY) , Western Union , 82 Cash (credit card , visa,mastercard) .

Payment should be made strictly in 12 hours after checking out. We will automatically send an invoice with the details of your order via email.


You have to confirm your payment at our webstore to validate your purchase or simply contact us through our customer service.

If you can't transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Confirmation (only for Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the 'CONFIRM PAYMENT' link. Be sure to keep your order ID so you can confirm your order.

You do not need to confirm your payment if you pay with Credit Card.



BCA: 4191397708  Ricky Kurniawan


Please note that we do not provide pick up services for returns and exchanges.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Duma used to send the goods. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.



We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products.

Refunds will not include shipping costs. Valid only for 60 days.

For international customers, please contact your local customs for more details on tax and custom refund.



Products must be mailed for return within 10 days from the day the order was delivered.(i.e. Your order was arrived 8th April, you have until 18st April to ship back your returns). Products must be unworn and unwashed. Products must have Duma Official tag attached Please note that : Accessories (Bags, Earrings, Necklace, Body Jewelry) Sale, Sleepwear, Intimates, Sportswear are final sale. Due to hygiene reasons they are strictly not qualified for returns or exchanges Any merchandise marked “SALE” cannot be returned Products that do not meet conditions above cannot be exchange nor return. 

Maximum exchange process (1 times only).

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